Dear Stephanie,
Re Manchester Shop Employee:- Gaynor

I would like to send this e-mail to express how delighted I was that Gaynor is still working for you.

Eight years ago, I learned about Transformation. During this time, it took me a year to pluck up sufficient courage to telephone the shop and speak to one of your advisors.

As it so happened, a young lady by the name of Gaynor answered the telephone and she detected instantly that it was my first time and that I was very very nervous. I explained somewhat shyly to this lady what my situation was and how frightened I was of revealing myself since I could not bare the thought of being ridiculed and laughed at.

I was somewhat relieved to find that on the phone, Gaynor was very understanding and reassuring at this time that was all so important to me as I was petrified. Gaynor however persuaded me to visit the shop and phone from the telephone box outside if I found it impossible to come through the door.

Quite right! I got as far as the telephone box and lost my nere so I called the shop and asked for Gaynor. When she heard I was outside, she immediately told me not to worry and she would come out to get me.

Never having met this lady before (she was just a voice on the telephone), I was extremely apprehensive. However, Gaynor came out and escorted me into the shop, made me coffee and made me feel welcome. I’m sure you can understand my relief when I met her for the first time and realised what a delightful and understanding lady she is.

I have to say at first that I was extremely embarrassed and did not know what to do but Gaynor, being the very nice understanding lady that she is, made me feel extremely comfortable and within an hour, I had calmed down.

I seemed to strike a chord with Gaynor and felt very comfortable in revealing my problem which she was very understanding about and she discussed with me for a while what I was feeling.

Having said all that, I left your premises feeling completely at home and no longer felt shy thanks to Gaynor.

During the next six months, I called your shop many times but I would only speak to Gaynor because with her I felt comfortable.

After a while, Gaynor had given me so much confidence that much to my amazement, I actually said to myself why worry? I came round to your shop dressed as a woman and walked through as if I had been visiting your shop for many years and was among friends, something I have to say would never have been possible but for this lady boosting one’s confidence.

Subsequently, I went overseas and have not been into your establishment for five years plus. However, as Gaynor once said to me all those years ago, you can fight it but it will never leave you, just accept the way you are. Everyone is an individual and you should not worry so much. Feel free to come into the shop anytime and don’t worry, I will be there.

She was right of course, it has come back, perhaps it has never left me. I feel better as a woman than as a man, pity the world stereotypes, every one is it not, may I ask how did you cope at first? Well back to my story.

Having returned from overseas recently, I decided to reassess the situation but of course I have lost my nerve again so I started to contact Transformation via the internet. Again I had to call the number and spoke to a lady called Vicky who was very friendly and understanding. Whilst talking to her, I asked if a lady called Gaynor still worked for you and to my surprise the answer was yes.

I called Gaynor on the phone and said who I was. Amazingly, she remembered me and gave me reassurance and that gave me all the confidence I needed. Since then, I have visited the shop many times and made various purchases. Thanks to Gaynor, I feel free again and happy to walk through your doors.

I have always found Gaynor to be an exceptionally caring and understanding lady and as long as I know that she works at Transformation, I will never have any fears of entering.

I would like to thank Gaynor for all that she has done for me and for making me feel safe, secure and unafraid of life. I don’t know if it is policy but I would appreciate it if you would pass on my fondest wishes to her, a wonderful lady.

Yours Sincerely
Graham/Samantha